Tales from a Trading Desk
Mon, 08 Apr 2019 13:40:22 GMT language
I really like gamification. In some firms its in almost part of the culture. Of particular interest around post mortem’s is Google’s gamification leaderboard.
Some individuals are incentivized by a sense of accomplishment and progress toward a larger goal, such as fixing system weaknesses and increasing reliability. For these individuals, a scoreboard or burndown of postmortem action items can be an incentive. At Google, we hold “FixIt” weeks twice a year. SREs who close the most postmortem action items receive small tokens of appreciation and (of course) bragging rights